Last updated: 21/01/2026

1.          Who we are

This website and our sales are operated by Combellack Vehicle Recyclers Limited (“we”, “us”, “our”).
Address: Trendale Industrial Park, Roche, St Austell, Cornwall, PL26 8HS
Contact: (01726) 891100, Hello@combellack.co.uk
Opening hours: Monday – Friday, 08:30 – 17:30
Company No: 3816293 | VAT No: 383 8971 94

2.          About these terms

2.1.    These Terms apply to all sales of goods (“Parts”) supplied by us, whether purchased in person, online, or by phone/email.

2.2.    By ordering from us you agree to be bound by these Terms.

2.3.    We sell to both trade and retail customers. We apply the same commercial terms to all customers, but nothing in these terms limits or removes any rights you have under applicable consumer law (where you are entitled to them).

 

3.          Used parts, condition and fitment responsibility

3.1.     Many parts we supply are used and may show signs of wear consistent with age and previous use.

3.2.    Any descriptions, photos and vehicle/part references are provided to help identification. Minor cosmetic differences may occur.

3.3.    It is your responsibility to ensure the part is correct and suitable for your vehicle before purchase and before fitting. If you are unsure, contact us with your registration/VIN and (where possible) the part number.

3.4.     We may apply security markings (e.g., stamps/initials/labels). Removing or altering these markings will void any warranty/guarantee and may prevent a return.
3.5. Where a vehicle registration number or VIN is not supplied prior to purchase, we accept no liability for incorrect supply due to compatibility issues. Where a registration number or VIN is supplied, we will use reasonable care to verify compatibility based on the information reasonably available to us. 

 

4.          Prices and payment

4.1.    Prices are in GBP and include/exclude VAT as stated

4.2.    All parts must be paid in full before they are removed from the vehicle or released/collected/dispatched.

4.3.    If we discover an obvious pricing/description error, we may cancel the order and refund you.

5.          Ownership (title) and risk

5.1.    Title to the parts remains with us until paid in full with cleared funds.

5.2.    Risk of loss/damage passes to you on collection or delivery, subject always to any rights you may have under consumer law.

6.          Delivery method and access

6.1.    Delivery is normally kerbside / to the first accessible point suitable for the vehicle and safe unloading.

6.2.    You must ensure suitable access, and someone is present to receive the delivery. If delivery cannot be completed due to access issues or no-one being available, re-delivery fees may apply.

 

7.          Inspection on delivery, shortages and transit damage

7.1.    You must check goods thoroughly before signing for them, where reasonably possible.

7.2.     If there is visible damage, you should refuse delivery or clearly note damage on the carrier paperwork. The wording “unchecked” or “unexamined” is not acceptable.

7.3.    If there is damage or shortage you must notify us within 24 hours of delivery (or next working day) and provide:

·            Clear photos of the part(s),

·            Photos of external packaging/pallet and labels,

·            A brief written description of the issue.

7.4.    Where goods are signed for as received in good condition despite visible damage, this can limit courier claims and may affect what remedy is available (but does not remove statutory rights where applicable).

8.          Statutory consumer cancellation (distance sales)

8.1.    If you are a consumer and you bought online/at a distance, you may have a legal right to cancel within 14 days of receiving the goods (subject to any legal exceptions).

8.2.    If you cancel under your statutory right:

·            You must return the goods to us within 14 days of telling us you wish to cancel; and

·            You are usually responsible for return costs unless the law requires otherwise.

8.3.     We may reduce your refund if the goods have been handled beyond what is necessary to inspect them. For example, if goods have been installed/fitted and this goes beyond what is necessary to inspect them, a deduction may be made for any diminished value (where permitted by law).
8.4.    Where required by law, we will refund the cost of standard outbound delivery. Any enhanced delivery service selected (e.g. timed/express) is not refundable to the extent permitted by law.
8.5.    We will issue your refund without undue delay and no later than 14 days after we receive the goods back, or (if earlier) 14 days after you provide evidence you have sent them back. If we have offered  to collect the goods, we will refund within 14 days of you telling us you wish to cancel. 

 

9.          Change-of-mind / ordered incorrectly (goodwill returns)

9.1.    If a part was correctly supplied but you no longer want it or ordered incorrectly, we may accept it back at our discretion, provided that:

·            You contact us within 7 days of delivery/collection to request a return, and

·            The part is returned unused, unmodified, complete, clean, properly packaged, and with security markings intact.

9.2.      Where a goodwill return is accepted under 9.1, a 20% handling/restocking fee will apply. This fee does not apply where you are exercising a statutory right to cancel under Section 8.

9.3.     Delivery charges are not refunded for change-of-mind/ordered-incorrectly returns (except where the law requires otherwise).

 

10.      Electrical items and fitted parts (returns restriction)

10.1.  Due to the risk of damage/misdiagnosis and coding/programming issues. This restriction applies to goodwill change-of-mind returns and does not apply to statutory cancellation rights under Section 8 (although a deduction for diminished value may apply where permitted).

10.2. This restriction does not affect your rights where an item is faulty, not as described, or incorrectly supplied.

 

11.      Returns process (RMA required)

11.1. Do not send anything back without written approval / an RMA (returns reference). Returns sent without an RMA may be refused or delayed.

11.2. Returned parts must:

·            Be securely packaged for transport,

·            Be complete with all items supplied,

·            Have no paint, welding, cutting, drilling, or other alteration,

·            Be drained of fluids where applicable and safe to handle/transport,

·            Have all security markings intact.

11.3. We reserve the right to refuse or reduce refunds for parts returned damaged, incomplete, altered, contaminated, or inadequately packaged.

 

12.      Unidentified / unsolicited returns

12.1. We may refuse any return that arrives without an RMA or that cannot be reliably matched to an invoice/customer.

12.2. Any such items may be held for a limited period for collection and may be disposed of if not collected within a reasonable time.

13.      Warranty periods

13.1. Only parts listed on your invoice/receipt are covered.

13.2.  Warranty periods from the date of delivery/collection are:

·            Mechanical and electrical parts: 90 days

·            Part-worn tyres: 90 days

·            Batteries and high-voltage components: 90 days

·            Non-mechanical and non-electrical parts: 12 months

13.3.  If a covered part is proven faulty within the relevant period, it may be returned to us for an exchange/replacement. If no replacement is available within a reasonable time, we will provide a refund for the part price paid.
13.4.  This warranty process is in addition to (and does not limit) your statutory rights under the Consumer Rights Act 2015. 

 

14.      Warranty conditions (tampering / markings / fitting checks)

14.1.  The warranty/guarantee is void if:

·            The Part has been tampered with, dismantled, opened, modified, or repaired without our permission (other than routine service adjustment), or

·            Security markings have been removed/altered, or

·            The part has been damaged by incorrect fitting, misuse, accident, continued use after fault appears, or other external causes.

14.2. It is your responsibility to confirm the part is correct before fitting. Fitting an incorrect Part may invalidate a return/warranty claim.

 

15.      Parts-only cover (no labour or consequential costs)

15.1. Our warranty covers Parts only. We do not cover:

·            Labour charges (fitting/removal), diagnostics, recovery, transport, programming/coding, fluids, consumables, or vehicle downtime;

·            Losses caused by incorrect fitting or use.

15.2. If a refund is due under warranty, it is limited to the price paid for the part (subject to your statutory rights where applicable).

 

16.      Engines (special terms)

 

16.1. You must state at the time of purchase if ancillaries are required.

16.2. Where a “complete engine” is requested, this means the core unit only (typically head, block and sump) unless ancillaries are specifically itemised on the invoice. Ancillaries may be sold separately.

16.3. Any ancillaries left on an engine that are not itemised on your invoice (e.g., water pump, cam belt) are supplied free of charge/as-is and are not covered by warranty. We always recommend fitting a new timing belt/chain where applicable.

16.4. Installation requirement: All engines must be fitted by a professional mechanic and must be installed with:

·            A new timing belt/cam belt/chain where applicable, and

·            New oil on installation (and other fluids to specification).
Failure to follow this procedure will render the warranty null and void.

17.      Gearboxes (special terms)

17.1. Gearboxes must be filled with new gearbox oil/fluids to the correct specification on installation.

17.2. Failure to follow this procedure will render the warranty null and void.

 

18.      Programmed/coded parts

18.1. Unless we explicitly agree in writing, programming, coding, pairing, adaptation, and calibration are the customer’s responsibility.

18.2. A “no communication” or coding-related fault does not automatically mean the Part is defective; appropriate diagnosis may be required.

 

19.      Making a warranty claim

19.1. Warranty claims must be accompanied by:

·            The original invoice/receipt,

·            Proof of ID of the invoice recipient, and

·            Details/evidence of the fault (photos/video/diagnostic report if applicable).

19.2. We may require the Part to be returned for inspection/testing before agreeing a remedy.

20.      Airbags, pretensioners and pyrotechnic devices

20.1. Airbags, seatbelt pretensioners and other pyrotechnic devices are safety-critical and may be subject to carriage restrictions.

20.2. You agree these items will be handled, stored, transported and fitted only by competent persons and in accordance with manufacturer guidance and applicable law.

20.3. We may refuse to ship such items by standard couriers and may require collection or specialist carriage.

 

21.      Part-worn tyres

21.1. Part-worn tyres are sold as part-worn and should be professionally inspected and fitted before use.

21.2. Tread depth/condition will vary; please satisfy yourself as to suitability before fitting.

22.      Limitation of liability

22.1. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be limited.

22.2. Subject to 22.1, we are not liable for indirect or consequential losses (including vehicle downtime, loss of earnings/profit, storage charges, recovery costs, or third-party costs).

22.3. Subject to 22.1, our total liability in connection with any order is limited to the amount paid for the Part(s) in question.

 

23.      Force majeure

We are not responsible for delay or failure caused by events outside our reasonable control (including severe weather, courier disruption, fire, flood, strikes, or system outages).

24.      Changes to these Terms

We may update these Terms from time to time. The version that applies is the one in force at the time you place your order.

25.      Severability, no waiver, entire agreement

25.1. If any part of these Terms is found unenforceable, the remainder will continue in full force.

25.2. If we delay enforcing any right, we do not waive that right.

25.3.  These Terms and your invoice/receipt form the entire agreement for the sale of the Parts.

 

26.      Governing law

These Terms are governed by the laws of England & Wales, and disputes are subject to the courts of England & Wales (unless mandatory consumer law requires otherwise).